Shipping policy

Shipping Policy

Last Updated: July 16, 2026

At PokémonWorld, we are dedicated to providing our customers with a reliable, transparent, and convenient shipping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Once an order is successfully placed, our team begins preparing your items for shipment.

Processing Time

  • Orders are generally processed within 1–3 business days after payment has been successfully authorized.

  • Business days are Monday through Friday, excluding weekends and public holidays.

  • Orders placed after business hours, on weekends, or during holidays will begin processing on the next business day.

  • During periods of high demand, product launches, promotional events, or holiday seasons, processing times may take longer.

Before shipping, orders may go through verification procedures to help prevent fraud and ensure accurate delivery information.

2. Order Confirmation

After completing your purchase, you will receive an order confirmation email containing:

  • Order number

  • Purchased products

  • Billing information

  • Shipping address

  • Order summary

Please review your order confirmation carefully. If you notice an error with your shipping address or order details, contact us immediately.

Once an order has entered the shipping process, changes or cancellations may no longer be possible.

3. Shipping Methods and Delivery Estimates

PokémonWorld offers shipping options based on availability and destination.

Estimated delivery times:

Standard Shipping

  • Processing time: 1–3 business days

  • Estimated delivery: 3–6 business days after shipment

Express Shipping

  • Processing time: 1–2 business days

  • Estimated delivery: 3–6 business days after shipment

Delivery estimates begin after the order has been shipped and do not include processing time.

Please understand that delivery dates are estimates only and are not guaranteed. Shipping delays may occur due to circumstances outside PokémonWorld’s control.

4. Shipping Confirmation & Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email.

When available, the email will include:

  • Tracking number

  • Shipping carrier information

  • Tracking instructions

Tracking updates may take 24–48 hours to appear after the package has been shipped.

If your tracking information has not updated for several days, please contact us and we will assist you.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

  • Full name

  • Street address

  • Apartment, unit, or suite number (if applicable)

  • City

  • State

  • ZIP code

  • Phone number

PokémonWorld is not responsible for:

  • Packages delivered to incorrect addresses provided by customers

  • Failed deliveries due to missing address information

  • Additional shipping fees caused by incorrect customer information

If a package is returned to us because of an incorrect address, the customer may be responsible for additional shipping costs.

6. Shipping Costs

Shipping fees are calculated during checkout based on several factors, including:

  • Shipping destination

  • Package weight

  • Package dimensions

  • Selected shipping method

The total shipping cost will be displayed before payment confirmation.

Any promotional free shipping offers may have specific conditions, such as minimum order value requirements.

7. Domestic Shipping (United States)

PokémonWorld ships orders within the United States.

Customers should ensure their delivery address is accessible and secure. Once a package is confirmed delivered by the carrier, PokémonWorld cannot be responsible for theft, loss, or unauthorized removal after delivery.

8. International Shipping

PokémonWorld may offer international shipping depending on destination availability.

International customers should be aware that:

  • Delivery times may vary by country.

  • Customs processing may delay delivery.

  • Import taxes, duties, and customs fees may apply.

  • These charges are the responsibility of the customer.

PokémonWorld does not control customs procedures and cannot guarantee clearance times.

9. Delayed Shipments

Shipping delays may occur because of:

  • Weather conditions

  • Carrier delays

  • Holidays

  • Customs inspections

  • Incorrect delivery information

  • High shipping volume

  • Unexpected transportation issues

If your order is delayed, please contact us with your order number. We will review the shipment status and provide assistance.

10. Lost Packages

If your tracking information shows that your package has not arrived, please contact us.

We may request:

  • Order number

  • Tracking number

  • Shipping address confirmation

  • Additional information requested by the shipping carrier

PokémonWorld will work with the shipping carrier to investigate eligible cases.

11. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Description of the damage

  • Clear photos of the package and damaged product

After review, we will determine the appropriate solution, which may include replacement, store credit, or another resolution depending on the situation.

12. Incorrect or Missing Items

If you receive an incorrect item or your order is incomplete, please notify us within 7 days of delivery.

Please include:

  • Order number

  • Description of the issue

  • Photos of the received items

Our team will investigate and assist you with a resolution.

13. Contact Information

For any shipping-related questions, please contact:

PokémonWorld
Email: contact@pokemonworld.shop
Phone: +1 (479) 345-1674

Address:
4420 Harry Place
Charlotte, NC 28202
United States

We aim to respond to all shipping inquiries as quickly as possible.