Refund policy

Return and Refund Policy

Last Updated: July 16, 2026

At PokémonWorld, customer satisfaction is important to us. This Return and Refund Policy explains the conditions and procedures for returning products and requesting refunds for purchases made through our website.

By placing an order with PokémonWorld, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return within 30 days from the date their order is delivered.

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in the same condition as received.

  • The product must include original packaging, accessories, and documentation (if applicable).

  • The customer must provide proof of purchase, such as an order number or confirmation email.

  • The item must not show signs of damage, wear, alteration, or misuse.

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

Certain products cannot be returned for hygiene, safety, or collectible reasons, including:

  • Opened Pokémon trading card booster packs

  • Opened collectible card products

  • Used products

  • Products damaged after delivery due to customer handling

  • Items missing original packaging or components

  • Gift cards

  • Clearance, discounted, or final-sale items (unless required by law)

Sealed collectible products may only be eligible for return if they remain unopened and in their original condition.

3. Return Request Process

To request a return, please contact PokémonWorld before sending any product back.

Please include:

  • Order number

  • Customer name

  • Email address used for the purchase

  • Product name

  • Reason for the return

  • Photos of the item (if applicable)

Return requests should be sent to:

Email: contact@pokemonworld.shop

Do not send products back without receiving return instructions from our customer support team.

4. Return Shipping

Unless the product was received damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Customers should use a trackable shipping service when returning products. PokémonWorld is not responsible for items lost or damaged during return shipping.

If the return is approved due to an error on our part, we may provide a replacement, refund, or reimbursement for eligible return shipping costs.

5. Refund Process

Once we receive your returned item, it will be inspected to verify that it meets our return conditions.

After approval:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your bank, credit card company, or payment provider.

  • Customers will receive confirmation once the refund has been processed.

Refunds do not include original shipping costs unless the return is caused by an error from PokémonWorld.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photos of the product and packaging

After review, PokémonWorld may offer:

  • Replacement of the item

  • Store credit

  • Refund

  • Another appropriate solution

7. Missing Items

If an item is missing from your order, please contact us within 7 days of delivery.

We will review your order details and shipping information to determine the appropriate resolution.

8. Order Cancellation

Orders may be canceled within 24 hours of purchase, provided the order has not yet been processed or shipped.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

9. Exchanges

PokémonWorld does not guarantee direct exchanges.

If you wish to exchange an item, you may need to return the original product according to this policy and place a new order separately.

10. Refund Exceptions

Refund requests may be denied if:

  • The return period has expired.

  • The product has been opened or used when it is not eligible for return.

  • The product has been damaged by the customer.

  • The item is missing parts, packaging, or accessories.

  • The customer does not follow the return procedure.

11. Contact Information

For questions regarding returns or refunds, please contact:

PokémonWorld

Email: contact@pokemonworld.shop

Phone: +1 (479) 345-1674

Address:
4420 Harry Place
Charlotte, NC 28202
United States